The most critical and least validated product risk
When we develop a product or feature, it is important to consider the risks involved so we avoid investing time and resources in something that, at best, will need to be …
The paradox of users
Users and product growth
When analyzing product growth, we can identify distinct phases, each characterized by its own pace and dynamics of expansion.
The way to monitor this growth …
How to Measure the ROI of UX: challenges and alternatives
A while ago I wrote about the …
Measuring vs. Understanding: metrics is not quantitative research
During my design metrics class we were discussing the difference between output and outcome metrics when someone asked “the reason people drop off in the funnel, is an …
Product Design and Product Designer: demistifying buzzwords
Product Design and Product Designer are two trendy terms that are often used without a clear understanding of their meaning. The …
What is a product?
Product is a ubiquitous word: we talk about improving or designing a product, and there are also many roles focused on the product: product managers, product designers, product owners. But… what …
Sample blog post V2
Like it or not, Clients are always part of the design process.
But design decisions fall outside of the typical decisions they make. That’s why they make design decisions based on aesthetics, the competition, what …
Cómo ayudar a los clientes a tomar decisiones de diseño
Como Diseñadores, nuestra tarea principal es tomar decisiones de diseño. Pero a veces tenemos un desafío adicional, que es hacer que el cliente acompañe estas decisiones.
Lo que pasa es que en muchos casos, el …
How to define metrics with the “Questions first” approach
A common mistake when defining metrics is beginning the process by asking “what metrics do I need?” A “metrics first” approach results in (an endless) list of metrics that takes you out of focus.
In …
The Full Loop Analytics Framework
Part of my work in helping companies improve their products and services includes, naturally, analytics.
And so a few months ago, while creating a metrics dashboard for a client I had an epiphany: “if a …